Customers shopping atMalta Cookie Cutter(an Invent 3D Ltd. brand) are eligible by EU law to return their goods on what is called a cool down period. Said period starts from the day the goods are delivered to the customer.
Goods must be returned on their original packaging and in like-new condition. Refunds will be issued after the goods have been found to be in the above state.
After the cool down period, customers may return items purchased at the store, but a restocking fee of 50% the value of the miniature will be charged to the customer.
The customer will bear the cost of returning the parts to The Giant's Tower for a refund.
For replacements or warranty, please contact our customer service department at maltacookiecutter@gmail.com. It is important that you attach pictures, so our staff can help you as fast as they can.
Painted, modified, or trimmed miniatures will be considered as void of any warranty.